FAQs

What is mybasket247.com?

Mybasket247.com is a marketplace platform that provides services to various vendors to showcase their products within the platform and sell to any customer which would like to buy a product.

How can I find the product that I want?

Once you visit our online platform you can browse either through product or through vendors.

How do I order?

By browsing the online store, selecting any products you want to order and complete all steps needed.

What delivery methods do we use?

Once you order from our platform you would be asked to select how you would like your order to be delivered. We do have the following ways:

Pick Up from the specific store

Pick Up from ACS store

Door to door delivery through ACS at the address you indicate during ordering, either at home or at your workplace

What will happen if I have a missing or incorrect products in the order?

If you received an incomplete or incorrect order, then you should contact us at 94 040 984 or through an email at the following address [email protected] and we will get back to you as soon as possible.

What will happen if the order has arrived in poor condition?

If your order is delivered to you in poor condition, then you should contact us at 94 040 984 or through an email at the following address [email protected] and we will get back to you as soon as possible.

What I receive an order which I did not order?

In this case you should contact us at 94 040 984 or through an email at the following address [email protected] and we will get back to you as soon as possible.

How much does delivery cost?

The price of our service depends on the agreement we have with each store.

If you’re ordering from one of the stores available on the platform, you can see the delivery fee beforehand. Therefore, before you confirm the order, you’ll know the total cost of the service.

How can I return a product or my entire order?

Any return of products should be communicated directly with the specific vendor which the order is made, however for any further assistant you can always contact us at 94 040 984 or through an email at the following address [email protected]

How can I modify or amend my order?

Unfortunately, orders cannot be modified. If you wish to cancel the order you will need to contact our Support Team at 94 040 984, or send us an email at [email protected] You can then place a new order.

What happens when one of the items I ordered is out of stock?

When one of the items you have orders is out of stock, than the specific vendor will get back to you.

How to contact us?

You can contact us by phone at 94 040 984 or through an email at the following address [email protected]